FAQ

Frequently Asked Questions

1. How soon can I walk on it?
Keep pets, children and regular traffic off of the carpet for a period of 6 hours. The homeowner may use the carpet lightly immediately after cleaning by wearing white socks. Wait 24 hours before removing Styrofoam blocks and foil tabs that are put in place to protect the furniture and carpet. Some carpets may still feel slightly damp for up to 18 hours depending on carpet and soiling conditions. This is normal and will not cause any problems.

 

2. Do you move the furniture?
Our regular pricing includes moving sofas, chairs, tables, end tables, etc. Beds, dressers and heavier pieces are left in place under our regular pricing structure.

 

3. Can you clean carpet or rugs over hardwood floors?
Yes, we have our system set up where the backing of the carpet or rug is not saturated, therefore no problem with wood floors underneath. No problem with edges either, our rinse does not affect hardwood floors. Oriental rugs and all woven rugs should be cleaned in-plant.

 

4. Do you clean …

Berber
Absolutely, Berber is a weave, not a particular type of fiber. Berber is simply a type of loop construction that my come in olefin, nylon, wool or a blend. Berber requires a more thorough cleaning than other carpets because the “flushing” action needs to take place to get under, around and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber because they leave soil behind that “wicks” back to the service.

Sisal, Seagrass, Grass
Yes, dry-clean only, unless last resort spot cleaning. Spot cleaning and extraction can cause discoloration or water rings on sisal.

Wool
Yes, we have special products that we use for wool. We use lower pressure, lower temperature and take special drying precautions for cleaning wool.

 

5. What about specialty fabrics, such as:

Haitian Cotton
Yes, we have special Haitian cotton cleaner, or we can dry-clean it. Case by Case.

Silk, Rayon, Chintz
Yes